Friendship is a bridge between people. The bridge of friendship can connect two different geographical locations. The following is the friendship between me and my Polish customers, and the bridge of our friendship begins with the wheel repair machine.
Carl is a very handsome man from Poland. I remember that our first contact was probably in early September. It was more than 11 o'clock that night and I was getting ready to go to bed after a day's work. Suddenly a customer message popped up on WHATSAPP and asked if I had wheel repair lathe. At that time, I tried to resist sleep and replied to the customer's message. After a simple communication with the customer, I learned that he was running a car repair shop and is currently preparing to expand the storefront, so he wants to buy wheel repair lathe to improve service levels.
When I heard it, my sleepiness was all gone because the order was coming, so I concentrated on chatting with customers. He is worried about what will happen if there is any problem in using the machine after buying it, after all, we are so far away from each other. I patiently explain his questions to him. First of all, our machines have been exported to more than 100 countries and have agents in Germany, the United Kingdom, France, the United States, the Netherlands, Australia and other countries, which proves the quality of our machines withstand scrutiny. I also explained to him the warranty period and after-sales service of the machine, and our machine supports remote assistance. If there is a problem during the use of the machine, our engineers can help solve any problem remotely. In addition, I also introduced to him our self-developed optimization software. After some negotiation, Carl inquired about the price, and after I quoted the price to him, he thanked me like any other customer and went off the line.
At that time, I received the enquiry of wheel repair lathe. I feel very hopeful. I think it's worth taking the extra time to work. However! A week later, Carl disappeared and I tried my best to contact him without receiving any reply. This feeling of disappointment is like losing a beloved toy. Two weeks have passed and I still have not received reply from Carl. In the third week, I suddenly received a call from Carl. I was a little excited inside. He told me that he decided to buy our wheel repair lathe after considered! Then he is especially grateful to me for being patient and patient in answering all his question. And during this time, the weather just cooled down. When I answered the phone, Carl heard that my nasal sound was heavy. He also asked if I had a cold. He said that he would send me his specialty product, let me drive the cold, really a very warmhearted customer.
Now we become good friends, we sometimes talk about some interesting things in life and share with each other. This is the story of me, Carl and wheel repair machine!